Question 1

How quickly can you fix my stuck doors?

Accepted Answer

We offer same-day service for most repairs, with a 2-hour response guarantee for emergency calls. Our technicians arrive fully stocked with common parts, allowing us to complete most repairs in a single visit. For stuck doors specifically, we typically have you operational within 1-2 hours of our arrival. Our experience shows that most stuck door issues are caused by broken springs, misaligned tracks, or opener malfunctions—all of which we can diagnose and repair on the spot.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several issues. The most common cause is broken torsion or extension springs, which bear the weight of the door and make it possible to open and close smoothly. Other frequent causes include: misaligned or bent tracks that prevent the rollers from moving freely; worn or damaged rollers that have become stuck in the track; broken cables that help lift the door; power outages or electrical issues affecting the opener; debris, ice, or obstructions in the tracks; stripped gears in the opener motor; and temperature-related expansion or contraction of metal components. Our technicians perform a thorough diagnostic to identify and fix the root cause, not just the symptom.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer flexible financing options with approved credit, including 0% APR for qualified buyers on purchases over $1,500. Our financing options include: 6-month same-as-cash plans; 12-month fixed payment plans; and extended payment terms up to 60 months for larger projects. Contact us for a free quote and we'll discuss payment options that work for your budget. Most customers are approved within minutes.

Question 4

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands, including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and more. We're an authorized dealer for several premium brands, which means we can offer manufacturer warranties and access to the latest styles and technologies. During your free consultation, we'll help you choose the best door for your home's style, your budget, and your specific needs—whether that's insulation for energy efficiency, smart home integration, or enhanced security features.

Question 5

How long does a garage door installation take?

Accepted Answer

Most residential garage door installations are completed in 4-6 hours, from removal of the old door to cleanup. For standard single-car doors with a new opener, we can often finish in 3-4 hours. Double-wide doors or custom installations may take 6-8 hours. We schedule installations to start early in the morning so you have a fully operational door by end of day. The timeline includes: removal and disposal of your old door, installation of the new door and hardware, installation or connection of the opener, programming of remotes and keypads, safety testing, and a full walkthrough with the homeowner.

Question 6

Do you offer emergency garage door repair?

Accepted Answer

Absolutely! We understand that garage door emergencies don't follow a 9-to-5 schedule. That's why we offer 24/7 emergency repair services with a 2-hour response time guarantee. Our emergency services cover: doors stuck open (security risk); doors stuck closed (can't get your car out); broken springs making loud noises; doors that have come off the track; storm or accident damage; break-in damage repair; and any situation where your garage door poses a safety risk. Best of all, we don't charge extra for nights, weekends, or holidays. You pay the same fair rate regardless of when you call.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for most garage doors to keep them operating safely and efficiently. During a maintenance visit, our technicians: lubricate all moving parts (springs, rollers, hinges); check and adjust spring tension; inspect cables and drums for wear; test and adjust safety sensors; tighten all hardware; clean and align tracks; check weather sealing; test the opener and backup battery; and inspect for rust, dents, or damage. Regular maintenance extends the life of your door by 5-10 years, prevents unexpected breakdowns, and ensures your door's safety features are working properly. We offer annual maintenance packages that include priority scheduling and discounts on any repairs needed.

Question 8

What's the warranty on your work?

Accepted Answer

We stand behind our work with a comprehensive 1-year warranty on all parts and labor. This means if anything we installed or repaired fails within one year, we'll fix it at no additional cost. Many of the products we install also come with manufacturer warranties that extend beyond our labor warranty—some for up to 25 years on certain door components. We'll explain all warranty coverage during your service visit. As a veteran-owned business, our word is our bond, and we've built our reputation on doing the job right the first time.

Question 9

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed, bonded, and insured. This protects you and your property in the unlikely event of any damage during our work. Our technicians are also factory-trained and certified, meaning they have the expertise to work on any brand or model of garage door. We carry comprehensive general liability insurance and workers' compensation coverage. We're happy to provide proof of insurance upon request. Our licensing and insurance information is also on file with the state and can be verified through the appropriate regulatory agencies.

Question 10

Do you work on commercial garage doors?

Accepted Answer

Yes! In addition to residential service, we have extensive experience with commercial and industrial overhead doors. We service: retail storefronts with roll-up doors; warehouse and distribution facilities; auto dealerships and service centers; fire stations; agricultural buildings; and any business with overhead doors. Commercial doors have different requirements than residential ones, and our technicians are trained to handle high-cycle springs, heavy-duty openers, and the specialized hardware used in commercial applications. We offer priority commercial service to minimize business downtime.

Frequently Asked Questions

Still Have Questions?

Ready to Get Started?